Fortune favours the bold
Chapter 19 · Citizen Charter · Part 4 What converts a declaratory document into an operating commitment, worked through a hospital charter that is failing. Chapter 19 · Citizen CharterPart 1 · The Idea...
Chapter 19 · Citizen Charter · Part 3 Thousands of charters exist and few operate. The reasons are specific and mostly structural, which means they are addressable. Chapter 19 · Citizen CharterPart 1 ·...
Chapter 19 · Citizen Charter · Part 2 Eight components, and the one discipline that decides whether a charter functions: writing standards that can actually be missed. Chapter 19 · Citizen CharterPart 1 ·...
Chapter 19 · Citizen Charter · Part 1 An instrument that converts a vague expectation of decent service into a stated, checkable promise. Its power lies entirely in being specific, which is also why...