Emotional Intelligence in Administrative Practice, and a Crisis Case Study
From emotional check-ins before a decision to a district officer running a flood response — what emotional intelligence looks like when it stops being a concept.
Category: Ch 9 · Emotional Intelligence
Emotional intelligence: its components, the Goleman and Mayer-Salovey models, and its application in administration and governance.
Emotional Intelligence in Indian Officers: Careers Worth Studying
Bedi in the prison, Sreedharan under deadline, Kalam with students, Seshan with the political class — the same capacity showing up in very different offices.
How Emotional Intelligence Shapes Ethical Decisions — and How to Build It
Self-awareness gives ethical clarity, self-regulation makes the right choice possible, empathy widens who counts. And unlike IQ, all of it can be trained.
Why It Matters in Service — and the Mayer-Salovey Model
Decision-making, conflict, public trust, team management, crisis. Where emotional intelligence changes administrative outcomes, and the four-branch model that defines it as an ability rather than a trait.
The Five Components of Emotional Intelligence
Emotional intelligence is not softness and it is not charm. It is a set of five working capacities, and an officer who lacks any one of them will fail in a predictable way.