How Work Culture Actually Changes
Chapter 20 · Work Culture · Part 4 Culture change is slow, unglamorous and entirely possible. This Part is the method, written for an officer who has just taken charge of a demoralised office....
Author: Prince Luthra
Public and Private Work Culture, Compared Honestly
Chapter 20 · Work Culture · Part 3 The comparison examiners keep setting, and the trap inside it. The differences are real, and most of them follow from purpose rather than from the quality...
Strengths and Pathologies of Public Sector Culture
Chapter 20 · Work Culture · Part 2 What Indian public sector culture actually contains, including the strengths that answers routinely omit and the pathologies that are usually misdiagnosed. Chapter 20 · Work CulturePart...
Work Culture: What Happens When Nobody Is Enforcing Anything
Chapter 20 · Work Culture · Part 1 The set of unwritten rules that decides what actually happens in an office, regardless of what the rules say. It is the variable that explains why...
Making Charters Real: Statutory Teeth and a Failing Hospital
Chapter 19 · Citizen Charter · Part 4 What converts a declaratory document into an operating commitment, worked through a hospital charter that is failing. Chapter 19 · Citizen CharterPart 1 · The Idea...
Why Citizen Charters Fail in India
Chapter 19 · Citizen Charter · Part 3 Thousands of charters exist and few operate. The reasons are specific and mostly structural, which means they are addressable. Chapter 19 · Citizen CharterPart 1 ·...
What an Effective Charter Actually Contains
Chapter 19 · Citizen Charter · Part 2 Eight components, and the one discipline that decides whether a charter functions: writing standards that can actually be missed. Chapter 19 · Citizen CharterPart 1 ·...
The Citizen Charter: A Promise You Can Check
Chapter 19 · Citizen Charter · Part 1 An instrument that converts a vague expectation of decent service into a stated, checkable promise. Its power lies entirely in being specific, which is also why...
Relief Under Political Pressure, and From Paper to Practice
Chapter 18 · Code of Conduct and Code of Ethics · Part 4 A worked case of political pressure on relief distribution, and what separates a code that governs behaviour from one that sits...
Conflict of Interest: Recognising It Before Someone Else Does
Chapter 18 · Code of Conduct and Code of Ethics · Part 3 The commonest ethical failure in administration is not corruption. It is an officer deciding a matter he should not have been...
