Why Citizen Charters Fail in India
Chapter 19 · Citizen Charter · Part 3 Thousands of charters exist and few operate. The reasons are specific and mostly structural, which means they are addressable. Chapter 19 · Citizen CharterPart 1 ·...
Author: Prince Luthra
What an Effective Charter Actually Contains
Chapter 19 · Citizen Charter · Part 2 Eight components, and the one discipline that decides whether a charter functions: writing standards that can actually be missed. Chapter 19 · Citizen CharterPart 1 ·...
The Citizen Charter: A Promise You Can Check
Chapter 19 · Citizen Charter · Part 1 An instrument that converts a vague expectation of decent service into a stated, checkable promise. Its power lies entirely in being specific, which is also why...
Relief Under Political Pressure, and From Paper to Practice
Chapter 18 · Code of Conduct and Code of Ethics · Part 4 A worked case of political pressure on relief distribution, and what separates a code that governs behaviour from one that sits...
Conflict of Interest: Recognising It Before Someone Else Does
Chapter 18 · Code of Conduct and Code of Ethics · Part 3 The commonest ethical failure in administration is not corruption. It is an officer deciding a matter he should not have been...
The Conduct Rules an Officer Actually Lives Under
Chapter 18 · Code of Conduct and Code of Ethics · Part 2 What the Indian conduct rules actually require, why each requirement exists, and the situations in which officers most often get them...
Rules and Values Do Different Work
Chapter 18 · Code of Conduct and Code of Ethics · Part 1 Two documents that sound like the same thing and are not. One tells you what you may not do; the other...
Reform, and the Enterprise That Serves Two Masters
Chapter 17 · Corporate Governance · Part 4 What the reform agenda actually proposes, and the governance problem an officer is most likely to face in person: the state-owned enterprise. Chapter 17 · Corporate...
Where Corporate Governance Actually Fails
Chapter 17 · Corporate Governance · Part 3 The framework is substantial and failures continue. This Part is about the specific points at which the mechanisms give way, and what that pattern tells an...
The Indian Framework and What It Was Built to Fix
Chapter 17 · Corporate Governance · Part 2 How India built its rules, what each instrument is meant to do, and why reform in this field has consistently followed scandal rather than anticipated it....
